Terms and Privacy Policy.
Last Updated: April 4, 2026.
Introduction
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our contact form. We are committed to protecting your privacy and ensuring the security of your personal data.
2. Information We Collect
Through our contact form, we can collect the following information:
Name: For identification and to personalize communication
Email address: To respond to your messages
Phone number: To get in direct contact when needed (optional)
Message: The content of your request or question
3. How We Use Your Information
The information collected is used exclusively to:
Respond to your requests, questions, or comments
Provide support and customer service
Improve our services and user experience
Send communications related to your initial contact
Important:
We never sell, rent, or share your personal information with third parties for commercial or marketing purposes.
4. Legal Basis for Processing
We process your personal data based on your consent when you fill out and submit the contact form, and on our legitimate interest in responding to your requests.
5. Data Storage and Security
Your data is stored securely, and we maintain appropriate technical and organizational measures to protect your information from unauthorized access, loss, destruction, or alteration. We keep your information for as long as necessary to fulfill the purposes described in this policy or as required by law.
6. Your Rights
According to the General Data Protection Law (LGPD), you have the following rights:
Access: Request information about the data we hold about you
Rectification: Correct incomplete, inaccurate, or outdated data
Deletion: Request the deletion of your personal data
Portability: Receive your data in a structured format
Revocation: Withdraw your consent at any time
Objection: Object to the processing of your data
7. Cookies and Similar Technologies
Our website may use essential cookies to keep the contact form working. We do not use tracking or advertising cookies.
8. Data Sharing
Your information may only be shared in the following circumstances:
When required by law or a court order
For the protection of our legal rights
With service providers who support us (e.g., email service), under confidentiality agreements.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The date of the latest update will always be shown at the top of this page. We encourage you to review this policy regularly.
Contact
If you have any questions about this Privacy Policy or would like to exercise your rights, please get in touch with us through:
Email: financeiro@somos-ser.org
Address: Pilar Street, 40, Trapiche Pequeno Building, suite 305 - Comércio, Salvador, Bahia, ZIP 40015-590
Data Protection Officer (DPO): Silvia Matos
This channel was created and is active to help meet the requirements of Law 13,709/2018, known as the General Data Protection Law (LGPD).
Get in touch with the DPO (Data Protection Officer)
Through this channel, the data owner has free access to communicate with us about their requests, in accordance with the terms of the General Data Protection Law (LGPD), in Articles 18 and 20 of Law 13.709/2018.
Service to the data subject may be provided online, completely free of charge, and in accordance with the deadlines established by law or by the regulations of the National Data Protection Authority (ANPD).
When the data subject submits a request regarding the processing of their personal data, they must confirm their actual ownership or legal representation of the data, and for this purpose, SER may require the submission of all documentation necessary for analysis and proper verification of the data and the requests related to the data in question. Such requirements are necessary to ensure security and identify potential fraud involving the data subject's data.
About the DPO - Data Protection Officer
The data protection officer (data protection officer) is the professional responsible for informing, advising, and overseeing the data controller, as well as all professionals who handle the data collected and processed by the organization, regarding the website’s obligations under the LGPD, the Personal Data Protection Law, and other data protection provisions found in national and international legislation, in cooperation with the competent supervisory authority.
At this site, the data protection officer is Silvia, who can be reached by email: financeiro@somos-ser.org
Contact email: financeiro@somos-ser.org
Phone: +55 71 9229-9992